Support
Answers to common questions. If you're stuck, email us at contact@wearli.app and we'll get back to you promptly.
Getting Started
How do I add clothes to my wardrobe?+
Tap the + button on the Wardrobe screen and take a photo or choose one from your gallery. Wearli automatically removes the background and categorizes the item. You can edit the category, color, and season before saving.
Can I add multiple items at once?+
Yes. After photographing an item, tap 'Add another' to continue without returning to the wardrobe. For a large upload session, work through one category at a time to stay organized.
How do outfit suggestions work?+
Each morning Wearli generates an outfit from your own wardrobe. It considers the current weather at your location, what you've worn recently, and pieces you haven't reached for in a while. Tap 'Generate another' for a different look, or describe the occasion.
Does Wearli need my location?+
Only for weather-matched outfit suggestions. You can allow automatic location detection or set it manually in your profile. If you skip location access, outfit suggestions still work — they just won't factor in weather.
How many items do I need before it's useful?+
Even 20 items is enough to get meaningful suggestions. The more you add, the more combinations Wearli can find — but there's no minimum to get started.
Subscriptions & Billing
How much does Wearli cost?+
You get a 14-day free trial with full access — no credit card required. After that, plans are €5.99 per month or €50 per year (roughly €4.17/month). Prices may vary slightly by region.
How do I cancel my subscription?+
Subscriptions are managed through the App Store (iOS) or Google Play (Android). On iPhone: Settings → [your name] → Subscriptions → Wearli → Cancel. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions → Wearli → Cancel.
Will I be charged when the free trial ends?+
Only if you've started a paid subscription during the trial. If you download Wearli and don't subscribe, you're never charged. After the trial, you can continue in limited read-only mode without subscribing.
Can I get a refund?+
Refunds are handled by Apple or Google directly. On iOS, visit reportaproblem.apple.com. On Android, contact Google Play support. We can't process refunds ourselves, but email contact@wearli.app and we'll help where we can.
Do you offer family or student plans?+
Not currently — there's one plan with full access. If that changes, we'll announce it in the app.
Account & Privacy
How do I sign in to Wearli?+
Wearli uses magic-link sign-in via email. Enter your email address, tap Continue, and open the link we send you — no password needed. The link expires after a few minutes, so use it promptly.
How do I delete my account?+
Go to Profile → Settings → Delete Account in the app. This permanently removes your account, all wardrobe data, and uploaded photos within 30 days. You can also request deletion by emailing contact@wearli.app.
Who can see my wardrobe?+
Only you. Your wardrobe is private and never shared with other users. We don't display, sell, or share your clothing photos.
Can I export my wardrobe data?+
Yes. Email contact@wearli.app to request a data export. Under GDPR you have the right to receive your data in a portable format.
I signed up with a different email. Can I change it?+
Email us at contact@wearli.app with your current and new email address and we'll update it for you.
Technical Help
The app isn't loading or is stuck.+
Close and reopen the app first. If that doesn't help, check your internet connection. On iOS, ensure Background App Refresh is on (Settings → General → Background App Refresh). If the issue persists, contact us with your device model and OS version.
Background removal isn't working properly.+
For best results, photograph items against a neutral, well-lit background — hung on a hook or laid flat. Avoid photographing clothes while wearing them. If results are still off, you can manually crop after saving.
My outfit suggestion didn't update today.+
Pull down to refresh on the home screen. Make sure the app has notification permissions enabled so it can prompt you each morning. If the issue continues, close and reopen the app.
I switched phones and my wardrobe is gone.+
Sign in with the same email address on your new device — your wardrobe syncs automatically. Make sure you're using the exact same email you registered with.
An item was uploaded twice or is showing incorrectly.+
Swipe left on the duplicate item in your wardrobe to delete it. If the category or color is wrong, tap the item and edit it directly.